Training & Consulting Services for Home Service Companies
Brennex helps home service teams improve what happens on the call, in the field, and between managers and technicians. Our work is built around better communication, clearer expectations, and service processes your team can actually use.
When your team has the right system, performance becomes more predictable.
Most performance problems are not effort problems. They are consistency problems.
Brennex helps home service companies get their technicians, managers, CSRs, and dispatch working from the same process — so service calls are handled with more structure, communication improves, and leadership has a clearer way to coach the team.
New Clients
For companies working with Brennex for the first time, or teams that need a clearer service call process, stronger accountability, and a better way to improve performance.
Returning Clients
For companies that have already trained with Brennex and want to keep the process active through continued support, new hire onboarding, manager mentorship, and performance check-ins.
New Clients
The Method: Service Calls
12-Week Performance Program
The Method: Service Calls gives your team a clear structure for handling service calls in the home. It focuses on communication, soft skills, call consistency, and field execution, not pressure tactics, fear, or dishonest sales habits.
Best For: New Clients that need their technicians, managers, and CSRs working from the same service call process instead of everyone doing it their own way.
Focus Area
- • 5-step in-home service call system
- • Technician communication and soft-skill development
- • Revenue per call and average ticket improvement
- • KPI tracking and accountability
- • Manager integration and long-term implementation
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• Field-based training through ride-alongs and real-world coaching
GOAL: To help your team run better service calls, improve performance, and build a process that can keep working after the 12 weeks are over.
Partnership Program:
Continued Performance Support After the 12-Week Performance Program
A long-term support program for companies that have completed The Method: Service Calls and want to keep momentum moving forward. The Partnership Program helps reinforce training, support leadership, onboard new technicians, and maintain consistency as the team grows.
Best for: Clients who have completed the 12-Week Performance Program and want continued training, accountability, leadership support, and field-level reinforcement beyond the initial implementation period.
Focus Area
- • Continued team training sessions
- • Quarterly technician ride-alongs
- • Onboarding support for new technicians
- • Monthly leadership coaching sessions
- • Phone access for ongoing support
- • Manager mentorship for new managers
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• Continued reinforcement of the service call system
GOAL: To help your company protect the progress made during the 12-week program, continue developing your team, and keep your service call process consistent as your business grows.
Insight 360 Evaluation: A Full-Company Performance Evaluation for Home Service Teams
A comprehensive evaluation designed to help home service companies identify where performance is being lost or limited across field execution, customer communication, internal systems, and key performance indicators.
Best For: New clients who want a clear outside perspective before committing to a training or performance improvement path. This is ideal for companies that know improvement is possible but need help identifying where the biggest opportunities are.
Focus Area
- • Technician ride-along evaluation
- • Service call and field practice review
- • Installation process observation
- • Customer communication review
- • Internal system and KPI analysis
- • Leadership-facing evaluation report
- • Practical recommendations for improvement
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• Future performance projections based on recommended changes
GOAL: To give your leadership team a clear, honest picture of where performance stands now, where opportunity is being missed, and what changes can create measurable improvement moving forward.
Returning Clients
Monthly Performance Support:
Ongoing Support to Keep Training Moving Forward
A continued support option for returning clients who want to maintain momentum, reinforce performance standards, and keep their team aligned after initial training or implementation.
Best For: Returning clients who want consistent accountability, leadership support, technician development, and ongoing performance improvement without losing the progress already made.
GOAL: To help your team stay consistent, keep improving, and continue applying the systems, communication standards, and performance habits developed through Brennex training.
Focus Area
- • Technician performance and consistency
- • Service call conversion support
- • Communication between technicians and management
- • CSR and dispatch effectiveness
- • Real-time coaching and accountability
- • KPI tracking and performance review
- • Professionalism and customer experience
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• Ongoing leadership support
Onboarding Training:
Help New Technicians Learn the Service Call Process Faster
Onboarding Training is for returning clients who want new technicians trained into the same service call structure their team is already using. Instead of leaving new hires to figure it out slowly in the field, this gives them a clearer starting point, stronger expectations, and support as they begin applying the process on real calls.
Best For: Returning clients who are hiring new technicians, growing their team, or trying to keep training consistent as new people come in.
GOAL: To help new technicians get up to speed faster, understand what is expected on a service call, and start applying the company’s process with more confidence.
Focus Area
- • Faster technician onboarding and confidence
- • Service call communication
- • KPI awareness and performance expectations
- • Service call structure and process reinforcement
- • Field application through ride-along support
- • Continued support after initial onboarding
- • Technician professionalism and consistency
Manager Mentorship Program:
Support for Managers Leading Service Teams
The Manager Mentorship Program is for returning clients who want their managers to lead with more confidence, consistency, and direction. It helps managers better understand technician performance, hold stronger one-on-ones, and keep the service team moving in the right direction after training.
Best For: Returning clients with new managers, growing service departments, or leadership teams that need more consistency in how technicians are coached, held accountable, and supported in the field. The Manager Mentorship Program is for returning clients who want their managers to lead with more confidence, consistency, and direction. It helps managers better understand technician performance, hold stronger one-on-ones, and keep the service team moving in the right direction after training.
Focus Area
- • Leadership and coaching development
- • Technician KPIs and performance metrics
- • Accountability and follow-through
- • Technician one-on-ones
- • Field management confidence
- • Service department best practices
- • Team communication and culture
- • Ongoing leadership support
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• Technician professionalism and consistency
GOAL: To help managers become stronger leaders for the technicians they are responsible for, so performance does not depend on constant owner involvement or one-time training.
Not sure where your team should start?